In a world where digital innovation is increasingly part of our customers’ daily lives, our relationship with them is evolving into something more personal, more responsive, and more meaningful than ever before.
At Stellantis, the customer is at the center of everything we do. We are committed to building trust and creating lasting connections that allow us to anticipate needs and deliver seamless, intuitive mobility solutions. Our goal is to empower every customer with the freedom to move – on their terms.
We strive to continuously improve customer satisfaction and set new standards of excellence in every market we serve. That means enhancing every interaction, every service, and every product to ensure our customers feel valued, understood and supported at every step of their journey.
To achieve this, we are focused on:
- Delivering exceptional satisfaction with our electrified products and services
- Harnessing Big Data to cut repair times and solve issues proactively
- Reimagining the customer journey with a holistic, end-to-end approach to every touchpoint
- Embedding customer-first thinking into every decision, every innovation, and every action we take
At Stellantis, caring for our customers is a guiding principle that shapes everything we do. We are fully committed to providing safe mobility for all our customers and acting swiftly, transparently, and responsibly as part of that key commitment. This is addressed at the highest levels of the Company.
Through an approach of continuous improvement in quality, internal quality policies and processes have been reviewed and continue to be strengthened with the involvement of all stakeholders, including our suppliers, and sales and after-sales networks.
For questions or concerns regarding our products and services, Customer Service contact information for the Stellantis brands is available here.
